Terms

WebMade terms

Last updated October 11, 2026. These terms cover buying from WebMade and using the services WebMade runs for your business. Questions: contact@webmade.io.

What you buy

• Website builds (WebMade Pro, Genesis World) are one-time purchases. After payment WebMade builds your site from your business name, your link and the public information about your business, shows you what we found to confirm, and launches it.
• Business OS plans (Launch, Momentum, Ascend), WEBY Front Desk and Marketing plans are monthly subscriptions for websites WebMade builds. Every WebMade Pro or Genesis World build includes a Business OS plan, chosen at checkout; Front Desk and Marketing plans are added from My Business. Each plan includes what its plan card on webmade.io lists. Higher Business OS plans include everything in the plans below them.
• Every purchase starts with a WebMade profile (your business name and one link) before payment, so onboarding can begin the moment payment clears.
• Prices are the ones shown at checkout on Square. Advertising spend on Growth plans is separate and is never spent without a budget you approve.

Billing and cancelling

• Subscriptions renew monthly on the day you bought them, through Square, until you cancel.
• Cancel anytime from My Business or by emailing contact@webmade.io. Your plan keeps running until the end of the month you've paid for, and you won't be charged again.
• Changing plans: an upgrade starts right away; a downgrade switches off only the higher plan's extras.
• 48-hour money-back guarantee on WebMade Pro and Genesis World builds only. The 48 hours start when we send you your live site, and the countdown is shown in My Business. Ask within that window (in My Business or at contact@webmade.io) for a full refund of the build. After that the build is final, and we keep working with you until the site is right.
• Monthly plans (Business OS, Front Desk, Marketing) and add-ons are not refundable. Cancel any time in My Business; the plan stays active until the end of the period you have paid for.
• Social Cinema films are not refundable. Nothing other than a WebMade Pro or Genesis World build is refundable.
• WebMade Touch cards are custom-printed and are not refundable or returnable. If you want a different card, order a new one.

Credits and Partner payouts

• WebMade credits ($100 for signing up for WebMade texts, $100 for each friend you refer who buys WebMade Pro or higher) are money off your WebMade bills: the text sign-up credit applies only to a WebMade Pro build; referral credit can be used on anything you buy from WebMade. They have no cash value and can't be transferred or refunded.
• WebMade Partners sign up with us, complete a tax profile and payout destination, and are paid $200 for each client they refer who pays for WebMade Pro or higher. Partner commissions are paid through PayPal Payouts to the verified payout destination on Mondays; each commission and its status are shown in the Partner dashboard.
• When they are issued: a credit or Partner payout becomes eligible only after the referred purchase of WebMade Pro or higher has passed the 48-hour full-refund window, the payment has been fully collected, and refund, reversal, fraud and duplicate-referral checks have passed. Eligibility is not a promise of an immediate transfer; Partners see each commission as Pending, Available, Scheduled or Paid. A refunded, reversed or disputed purchase earns no credit or payout.
• One credit per qualifying event. We may decline or reverse credits and payouts for referrals that are self-referrals, fraudulent or against these terms.

Your content and your site

You own your business name, logo, photos and content. You confirm you have the right to the material you give us, and you let WebMade use it to build, run and promote your site. Your business's payments go to your own Square account. Domains WebMade registers for you are registered for your business.

Your customers' data

When WebMade handles your customers' information for you, it acts as your processor under our Data Processing Agreement, which you accept at checkout.

Weby and AI

Weby is WebMade's AI, not a person, and says so. Weby answers from your verified business information and hands off to a person when it doesn't know. Check anything important, such as prices and appointment times, in your confirmation.

Texting terms

WebMade texts. When you text WebMade's number or give a WebMade-run business your number for bookings, you agree to receive texts about your conversation, appointments, orders and account (replies, confirmations, reminders and updates). Consent is not a condition of purchase.

• Message frequency varies with your conversations and bookings.
• Message and data rates may apply.
• Reply STOP to stop texts at any time. Reply HELP for help, or email contact@webmade.io.
• Carriers are not liable for delayed or undelivered messages.
• How we handle your number and messages: see Privacy. Mobile information is never shared with third parties or affiliates for marketing.

Using WebMade fairly

Don't use WebMade services for anything illegal, deceptive or harmful, or to send messages people didn't agree to receive. We may pause a service that's being misused, and we'll tell you why.

Limits

We work hard to keep every site and service running and correct, but we can't promise they will never be interrupted. To the extent the law allows, WebMade's total liability for any claim is limited to what you paid WebMade in the three months before the claim. Nothing here limits rights you have under consumer law.

Changes

If we change these terms, we'll update the date above and tell active customers about material changes before they take effect.